Privacy Policy

ELEVATING EMPIRES PRIVACY POLICY

At Elevating Empires, we are dedicated to delivering exceptional services while safeguarding your personal information. This policy outlines our commitment to managing your personal data responsibly in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). The APPs guide how we collect, use, store, disclose, secure, and dispose of your personal information.

You can access a copy of the Australian Privacy Principles on the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal information refers to any data or opinion that can identify an individual, such as your name, address, email address, telephone number, or fax number.

We collect your personal information primarily to provide you with our services, share relevant information with our clients, and conduct marketing activities. We may also use your personal information for secondary purposes that are closely related to the primary purpose, where you would reasonably expect such use or disclosure. You can opt out of our marketing communications at any time by contacting us in writing.

Where feasible, we will inform you of the reasons for collecting your personal information and how we intend to use it at the time of collection.

Sensitive Information

Sensitive information, as defined by the Privacy Act, includes details about an individual’s racial or ethnic background, political opinions, membership of political or professional organisations, religious beliefs, philosophical views, trade union membership, criminal record, or health information.

We will only use sensitive information:

For the primary purpose for which it was collected;
For a secondary purpose directly related to the primary purpose;
With your explicit consent; or
When required or permitted by law.

Third Parties

Whenever possible, we will collect your personal information directly from you. However, in certain cases, we may receive information from third parties. If this occurs, we will take reasonable steps to ensure you are informed about the information provided to us by the third party.

Disclosure of Personal Information

Your personal information may be shared in the following circumstances:

With third parties, where you have given your consent for such use or disclosure; or
Where required or authorised by law.

Security of Personal Information

We store your personal information in a way that reasonably protects it from misuse, loss, unauthorised access, alteration, or disclosure. This includes securing any account passwords we manage on your behalf.

Once your personal information is no longer required for the purpose for which it was collected, we will take reasonable steps to securely destroy or permanently de-identify it. However, most personal information will be retained in client files for a minimum of seven years, as per our standard practice.

Elevating Empires is not liable for any breaches of personal information, including but not limited to compromised accounts on social media platforms such as Instagram, Facebook, TikTok, or others. We take extensive measures to protect your accounts and personal information and will act in good faith to assist you in resolving any issues that may jeopard your business due to threatened or compromised information.

Access to Your Personal Information

You have the right to access the personal information we hold about you and to request updates or corrections, subject to certain exceptions. To access your personal information, please contact us in writing.

We will not charge a fee for your access request, though we may apply an administrative fee for providing copies of your personal information.

To ensure the security of your personal information, we may request identification before releasing any requested data.

Maintaining the Quality of Your Personal Information

Ensuring your personal information is accurate, complete, and up to date is a priority for us. We will take reasonable steps to maintain the quality of your information. If you discover that the information we hold is inaccurate or outdated, please notify us promptly so we can update our records and continue to deliver high-quality services.

Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be available on our website.

Privacy Policy Complaints and Enquiries

If you have any questions or concerns regarding our Privacy Policy, please contact us at:

Email: info@elevatingempires.com